The Citi Residenci Hotel - Durgapur

Worst experience. Stayed here for 4 nights in oct 2024. 1) We stayed here for a company program and some of us came early and our company paid for the same. But they were not sure whether to serve us dinner or not for that day. Very embarrassing. 2) they mix up vegetarian and non vegetarian items in the dining hall and do not name them properly making it very difficult for vegetarians to eat. 3) After breakfast on 25.10.2024, my colleagues and I sat leisurely in the lobby and a hotel front desk staff asked me to behave with ETIQUETTES and sit properly. It may be their hotel policy not to sit in the lobby but they could have told me politely. Humiliation. They were not trained properly to be in front desk. Very rude staff. The hotel management should train their staff properly and recruit only those persons having some decency. 4) Bathroom and toilets were not cleaned properly. 5)There are a number of hotels in the same location. so there is nothing special about this hotel. 6) There are five floors and there is no lift access to the top floor.

Nice location and atmosphere. Rooms condition is good except spots in walls. Staffs are very polite.

Clean and very well maintained. Staffs are very courteous. Food quality very good. Breakfast spread is excellent! loved my stay

Business trip but made luxurious by the hotel property. One of the best in hospitality and comfort in durgapur

Very good stay. Staffs are courteous and no hidden charges in make my trip bill. Food of the hotel is also awesome.

Basic amenities well provided, clean room with safety and privacy enough for a solo female traveller